G1 knows every product in the store — stock, specifications, price — and advises customers in natural language, around the clock. It does not answer from memory and it does not invent products.
There are two ways to get this wrong, and most stores manage both.
It fails at the first question that is not on the list. The customer works out in seconds that they are talking to a script, and leaves.
It starts inventing products you do not sell and prices that do not exist. The customer arrives expecting something they were promised.
Conversations pile up somewhere, nobody reads them, and for months nobody learns what customers are actually asking.
The difference is not the model. It is what data it works from, and where its limits are set.
For every question G1 queries the same catalogue that feeds the store, the prices and the quotes. If the product is not there, it is not offered.
It replies in the language the customer wrote in. There is no prepared language list and no switch someone forgot to set.
A customer gives an order code and gets the status and a tracking link, without waiting for business hours and without calling.
The same assistant answers there too. A burst of messages is recognised as one question rather than five separate ones.
You tell G1 how to answer a given topic and the rule takes effect immediately — without touching a prompt and without a developer.
When a question goes beyond its competence, or the customer is unhappy, the conversation is handed to a person. The handover is recorded as an event.
Free demo session at ai.ioncomputers.bg — then everything is configured for your business, behind a two-factor protected account.
G1 is not a black box. Everything it does is visible and adjustable.
The full searchable history. You see what the customer asked and what they were told, word for word.
What customers asked for that the catalogue returned nothing for. In practice this is a list of products you should probably start selling.
The topics where you have set how answers should go. Editable at any time.
What your audience asks about, in what volume, and at what hours.
Limits against abuse, and cost tracking.
No. Every answer goes through a query to the platform's catalogue. If the product is not there, G1 has no way to mention it. Failed searches are logged separately.
Yes. It uses the same data that feeds the store and the quotes, not a separate copy that can go stale.
The language the customer writes in. Not a prepared list.
Through semantic rules in the admin panel. You state how a topic should be answered and the rule applies immediately, with no code change.
When a question goes beyond its competence, or the customer is unhappy. Every handover is recorded as an event, so you can see when and why.
There is a free demo session at ai.ioncomputers.bg, and G1 runs live on ioncomputers.bg.
G1 runs live on ioncomputers.bg, and there is a free demo session. For your business it is configured separately, behind a two-factor protected account.
Tell us what eats your team’s day. We will show you — on our own live system — how much of it can simply disappear.