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Kronixon PI · Communications

Know who's calling before you pick up

The phone rings — and a popup shows the customer, their orders, their tickets. After the call, AI transcribes it, categorizes it and, if it is an offer request, finds the requested products in your catalogue. And with the voice dictaphone, every employee can simply speak about their work — AI turns it into action.

What this module does

  • “Who is calling” live popup
  • Every call transcribed, summarized & categorized
  • Offer requests recognized — products found in the catalogue
  • Voice dictaphone for every employee — speak, AI analyzes
  • Offer request → straight to the CRM to create the offer
  • Managers see a summary of every conversation at a glance
INCOMING CALL
Ivan Petrov
63 orders · 11 tickets · +359 88 …
Module deep dive

Communications, in detail

Everything your phone line was missing

Live “who is calling” popup

The moment a phone rings, a notification shows the caller, their orders and their service tickets — on every mapped desk.

Transcription & AI summary

Every call is transcribed and summarized by AI. What was promised, what was ordered — written down, searchable, forever.

Full customer history

One search box across orders, tickets and past calls — by phone, name or order number, in Cyrillic or Latin.

Click-to-dial

Call any customer with one click from any page. The system remembers which desk you dial from.

Email notifications

Missed a call? A summary with the caller’s context lands in your inbox.

Works in your browser

No software to install on every computer. If you have a browser, you have the assistant.

Questions

Frequently asked questions

Which phone system does it work with?

Systems based on Asterisk and FreePBX. The connection is read-only — call routing is not changed.

Does software have to be installed on every computer?

No. Everything runs in the browser, including the ring popup and the voice dictaphone.

What happens to missed calls?

A missed call becomes a callback request and stays open until someone calls back. The system recognises when it has been returned.

Is this a voice bot?

No. It does not answer the phone for a person and does not talk to the customer. It transcribes, summarises and categorises the calls your people take.

Guides

On this module’s subject

Part of Kronixon PI — one platform, connected modules

Every module works together with the rest: products feed prices, calls become offers, offers become orders. Start with the module that removes the most routine — the platform grows with you.

Request a demo

Contact

Let’s talk about your routine

Tell us what eats your team’s day. We will show you — on our own live system — how much of it can simply disappear.