From a customer's order to a purchase order

Where the chain breaks

A customer orders five things. Two are in stock, three must be bought — and from three different suppliers. Someone opens the order, works out which item comes from whom, opens their mail three times, writes three emails, and notes down somewhere that a delivery is expected.

Tomorrow another eleven orders arrive. A week later nobody remembers which delivery belonged to which order, or why one item has sat unordered since Thursday.

This is not difficult work. There is simply a lot of it, and it does not forgive a miss — and a miss only surfaces when the customer calls to ask.

How the platform closes the chain

It reads orders on its own. Store orders come in automatically, with items, quantities and discounts. Vouchers and reductions are accounted for, so the per-item cost is right rather than just the total.

It knows who to buy from. Every item has sources — which suppliers offer it, at what price, with what stock. The system proposes where to take it from.

It groups into batches. Instead of working order by order, you work by supplier: everything to be bought from that supplier today is one list.

It tracks state. Every line has a status — to order, ordered, received. You see per order what is missing, and per supplier what is outstanding.

History. Every batch stays in the record, with its date and contents.

The warehouse link

Since 29 April 2026 orders are handed over automatically to the Dreem warehouse system, with the response and status recorded. Products are exported there too, with configurable field mapping, and the system tracks which items are missing from the warehouse and not yet registered.

What comes next

The module stands on the same catalogue and the same sources as import and pricing — which is why it knows where to buy without being told.

Frequently asked questions

How does the system know which supplier to buy from? Every item has sources — which suppliers offer it, at what price and with what stock. That data comes from the same price lists that feed import and pricing. The system proposes a source; a person confirms it.

Does it send orders to the supplier automatically? Orders are grouped into batches per supplier and prepared for sending. Automatic handover is implemented to the Dreem warehouse system, with the response and status recorded.

Are store discounts accounted for? Yes. Vouchers and reductions are distributed across items, so the cost of each line is right, not just the order total.

Is history kept? Every batch stays in the record with its date and contents, and every line carries a status — to order, ordered, received.

Read more: Supplier Ordering in detail